The Value of Emotional Intelligence
I've always valued empathy. I find that it is key to valuable communication between people. When one of the conversation struggles to see the other person's point of view, I have found that the strength of communication is often weakened. Author Daniel Goleman shares a similar view.
He cites it as his third piece of advice in the article claiming,
'Cognitive and Emotional Empathy: Because you understand other perspectives, you can put things in ways colleagues comprehend. And you welcome their questions, just to be sure. Cognitive empathy, along with reading another person’s feelings accurately, makes for effective communication.
Good listening: You pay full attention to the other person and take time to understand what they are saying, without talking over them or hijacking the agenda.'
He also cites other valuable skills such as self-awareness, explaining that knowing your own strengths and weaknesses can better help you understand when to let someone else take the reins and when to step up to the task at hand.
Goleman goes on to share how keeping your emotions in check in crises, self-motivation and keeping calm under pressure help to steer colleagues through difficult times.
Additional key points include compelling communication and team playing. He affirms that it's important that people feel comfortable around you in the workplace and that an easy way to determine that is if they often laugh around you.
I found the article to be inspiring, and began to search for more of his work. I soon learned that he has written extensively on the subject of emotional intelligence. My kindle is about to get loaded down with new material.
According to one financial expert, emotional intelligence can also be applied to finance.